About Kitsch Kitsch is a certified female and minority-owned global beauty brand. Our products are in 32,000+ retailers across 92 countries. We make essentials that make you feel exceptional — and that starts with how we treat our customers. The Role We're looking for a Customer Service Social Media Representative to join our Customer Experience Team. You'll be the friendly voice behind our social channels — answering comments and messages on Facebook, Instagram, TikTok, and more. You'll help customers find the right products and solve real problems, fast. Location: Remote (Philippines) What You'll Do • Respond to customer messages and comments on Facebook, Instagram, TikTok, and other social channels. • Solve customer issues like shipping delays, product defects, missing packages, and payment problems. • Recommend products based on what each customer actually needs. • Escalate tricky issues to the right team and follow up until they're resolved. • Team up with other social media and customer service reps to get customers the help they need. • Learn our products, promotions, and policies inside and out. • In your application, tell us what social media community management tools you've used. If you haven't used a specific tool, tell us which platforms you've worked on and what you did there. What You Bring • 2-3 years of experience in social media community management. • 2-3 years of experience in customer service. • A track record of solving complex customer issues. • Experience with social media management tools (like Emplifi, Agorapulse, or Hootsuite). • Experience with customer service software and tools. • A high school diploma or equivalent (a college degree is a plus). • Background in beauty or retail is a plus. • Experience with Shopify or connected apps is a plus. • Empathy, strong communication skills, and a knack for problem-solving. Full-time, remote (Philippines) Originally posted on Himalayas