This is a remote position. About the Company Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey. About the Role Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination. The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish. Key Responsibilities Patient Support & Communication • Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner • Provide compassionate and accurate assistance regarding services, appointments, and patient questions • Ensure every patient interaction reflects empathy, professionalism, and care • Follow up with patients to ensure a smooth and positive experience Appointment Coordination & Administrative Support • Schedule and confirm appointments accurately • Coordinate patient intake, follow-ups, and internal communication with medical teams • Maintain organized and accurate patient records in CRM/EMR systems • Support administrative workflows and operational tasks as needed Customer Experience & Problem Resolution • Address patient concerns calmly and efficiently • Escalate complex issues appropriately while maintaining excellent service standards • Help improve processes and patient satisfaction through proactive communication • Maintain confidentiality and professionalism when handling sensitive information Requirements • 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service • Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments • Excellent English communication skills (written and verbal) • Strong organizational and multitasking abilities • Comfortable using CRM systems, scheduling platforms, and digital communication tools • High attention to detail and follow-through • Ability to remain calm, empathetic, and solution-oriented in fast-paced situations • Stable work history and interest in long-term career growth Preferred Qualifications • Experience supporting U.S.-based healthcare organizations • Familiarity with HIPAA and patient confidentiality standards • Experience in remote customer support environments Benefits • Salary: $1,000-$1,250/Monthly • 100% Remote from anywhere in LATAM. Originally posted on Himalayas