Role Purpose The role is critical to maintaining the operational support, administration, governance, and continuous improvement of the Salesforce platform, which supports key business functions including Client Services, Onboarding, Sales, Marketing, and Operations. The CRM Engineer will be responsible for ensuring platform stability, security, user support, release management, and the delivery of enhancements that enable business growth and operational efficiency. Key Responsibilities Salesforce Administration • Perform day-to-day administration of the Salesforce platform. • Manage users, roles, profiles, permission sets, and security controls. • Administer custom objects, fields, page layouts, validation rules, flows, and approval processes. • Monitor platform health, data quality, and system performance. • Support access provisioning, deprovisioning, and periodic access reviews. Application Support • Provide Level 2/Level 3 support for Salesforce incidents and service requests. • Troubleshoot system issues and perform root cause analysis. • Coordinate with development, infrastructure, and vendor teams to resolve production issues. • Ensure compliance with service level agreements and operational standards. Release & Change Management • Support Salesforce releases, deployments, and platform upgrades. • Participate in testing, change assessments, and production validation activities. • Maintain release documentation and deployment records. • Support regression testing and post-release monitoring. Business Engagement & Delivery • Work closely with business stakeholders to gather and analyse requirements. • Translate business requirements into scalable Salesforce solutions. • Support the delivery of automation, workflow improvements, and CRM enhancements. • Provide end-user guidance and training where required. Governance & Compliance • Support audit, risk, compliance, and governance activities. • Maintain documentation, process maps, and administration standards. • Participate in role reviews, recertification exercises, and security assessments. • Ensure adherence to organizational policies and Salesforce best practices. Continuous Improvement • Identify opportunities to improve processes through Salesforce functionality and automation. • Support adoption of Salesforce AI and emerging platform capabilities. • Contribute to the CRM roadmap and strategic initiatives. Required Skills & Experience Essential • Proven experience as a Salesforce Administrator or CRM Engineer. • Strong understanding of Salesforce security, data model, and administration. • Experience with Salesforce Flow, reports, dashboards, and automation tools. • Experience supporting business-critical applications within a complex enterprise environment. • Strong analytical and problem-solving capabilities. • Excellent stakeholder management and communication skills. • Experience working within Agile delivery environments. Desirable • Experience with Salesforce Service Cloud and Sales Cloud. • Knowledge of Salesforce integrations and APIs. • Exposure to DevOps, CI/CD, JIRA, and ServiceNow. • Experience supporting AI-enabled Salesforce capabilities such as Agentforce or Einstein AI. • Basic understanding of Apex and Lightning technologies. Qualifications Essential • Degree in Information Technology, Computer Science, Business Systems, or equivalent experience. Preferred • Salesforce Certified Administrator. • Salesforce Advanced Administrator Certification. • Salesforce Business Analyst or Platform App Builder Certification. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.