About the Role The Cloud Access Administrator is a key operational role focused on day‑to‑day identity lifecycle administration, access operations, and security support. The position is similar in nature to a technical service desk or provisioning role, but without direct phone support, and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy. This role acts as an important interface between Security, Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that identity and access services are delivered, maintained, and administered correctly according to defined security policies and service descriptions. • Governance, Policy, and Compliance: Support the maintenance of IAM policies, standards, and controls to ensure alignment with corporate requirements and regulatory compliance, while assisting with internal audits. • Identity Lifecycle Management: Manage end-to-end identity lifecycle processes (Joiners, Movers, Leavers), user provisioning, account maintenance, and access requests via ServiceNow or similar ITSM ticketing system. • Advanced Access Controls: Implement and manage core capabilities including Role-Based Access Control (RBAC), Privileged Access Management (PAM), Identity Governance, and Access Reviews. • Security Monitoring and Incident Response: Monitor IAM solutions, investigate security events, execute corrective actions, and collaborate with the other departments to ensure controls are strictly followed. • Troubleshooting and Issue Resolution: Troubleshoot, resolve, and escalate identity and access-related issues while maintaining accurate IAM records and documentation. • Order Support: Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams. Technical & Operational Skills: • Previous experience in IT operations, or service desk–type roles. • Demonstrated experience supporting core IAM technologies and platforms (Microsoft Active Directory, Microsoft Entra ID, AWS IAM) • Hands-on experience managing Active Directory and Windows Server environments, including Domain Controller maintenance, Group Policy Objects (GPOs), organizational unit (OU) structures, and user/computer object lifecycles. • Understanding Privileged Access Management (PAM), Role-Based Access Control (RBAC), Just-In-Time (JIT) access, and Principle of Least Privilege (PoLP). • Hands‑on experience working with ServiceNow (or similar ITSM tools) for Case, Request, Problem and Incident management. • Ability to perform standard technical fixes and administrative tasks by following documented procedures and runbooks with strong process discipline and attention to detail. Reporting & Data Handling: • Good knowledge of Microsoft Excel, including working with reports, structured data, and basic analysis. • Demonstrated ability to synthesize complex identity data into clear, structured reporting views designed for stakeholders. • Competence in generating and maintaining identity and access logs, user provisioning reports, and historical access records to satisfy internal risk controls and external regulatory mandates. • Proficiency in scripting languages (such as PowerShell or Python) to automate user provisioning, audit log retrieval, and identity lifecycle workflows. Documentation & Communication: • Proven track record of maintaining accurate records of access requests, administrative privilege changes, and system configurations to satisfy internal and external audit standards. • Demonstrated ability to provide transparent instructions, training materials, and escalation paths for end-users and IT teams navigating identity, access management, and ticketing workflows. • Proven experience creating, updating, and maintaining comprehensive IAM governance frameworks, operating procedures, technical standards, and policy documentation to align with evolving regulatory requirements • Clear and professional written communication skills (English required). Nice to Have: • Proficiency navigating the Azure Portal to configure cloud identities, manage tenant settings, assign Azure RBAC roles, and implement security policies. • Familiarity with configuring single sign-on (SSO) and multi-factor authentication (MFA) protocols like SAML, OIDC, and OAuth across enterprise applications. • Proven stakeholder management skills across technology, risk, audit, and control teams, paired with strong cross-functional problem-solving abilities. • Experience building Power BI dashboards to visualize IAM metrics, access trends, and provisioning bottlenecks for leadership and security stakeholders. What we offer • a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact • balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits • growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work • talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry • a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme • a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. Our commitment to equity Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs: • Our focus to DEI remains central to who we are • Inclusive hiring at Unit4: Building equal opportunities for all Background check This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out! Salary range: 32,554 – 38,052 EUR Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique. Who we are We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel. Originally posted on Himalayas