As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay. Key Job Responsibilities: • Professionally and warmly receive each Guest call, ensuring a friendly interaction. • Foster effective communication with all relevant departments to ensure seamless service delivery. • Address every query with politeness and courtesy, consistently exceeding Guest expectations. • Greet Guests by name upon calling, adhering to the established standard. • Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge. • Cultivate awareness of Guest profiles through the Opera Guest profile system. • Complete long-distance call vouchers and accurately record them on the traffic sheet. • Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards. • Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers. • Take messages for Guests and Management in accordance with prescribed standards. • Uphold environmental, health, and safety standards in alignment with organizational policies. • Adhere to the company’s environmental, health, and safety procedures and policies.