Accounts Receivable (AR) Analyst – Collections 📍 Ortigas Center, Pasig City | EU Mid Shift Are you an experienced collections professional who enjoys managing complex accounts, resolving payment issues, and driving results? Join a finance team where you'll take ownership of a high-volume B2B portfolio, work closely with stakeholders across the business, and play a key role in improving cash flow and customer relationships. This is an excellent opportunity for someone with strong Order-to-Cash knowledge, a proactive approach to collections, and the ability to thrive in a fast-paced, high-volume environment. About the Role As an Accounts Receivable Analyst – Collections, you will manage a portfolio of 300+ B2B accounts, ensuring timely collections while minimizing overdue balances. You'll collaborate with customers, Sales, Operations, and Finance teams to investigate payment issues, resolve disputes, and support efficient cash application and month-end activities. Success in this role requires strong communication skills, attention to detail, and the ability to prioritize collection efforts across a diverse customer portfolio. What You'll Do • Manage a portfolio of 300+ B2B customer accounts, ensuring timely payment collection and effective portfolio performance. • Review aging reports, prioritize collection activities, and reduce delinquent balances in line with business objectives. • Conduct collection follow-ups through phone calls, emails, dunning letters, customer portals, and customer meetings when required. • Investigate and resolve invoice disputes, billing discrepancies, pricing concerns, deductions, short payments, and declined credit card invoices. • Process credits, refunds, and invoice adjustments accurately while maintaining proper documentation. • Maintain detailed records of all customer interactions and collection activities within company systems. • Collaborate with Sales, Operations, and Finance teams to resolve payment-related issues and remove barriers to collection. • Prepare portfolio updates, collection reports, and aging analyses, and support month-end close activities and process improvement initiatives. What You'll Bring Required • Bachelor's degree in Accounting, Finance, or a related field. • At least 1 year of B2B collections experience, ideally handling high-volume account portfolios. • Strong understanding of the Order-to-Cash (O2C) cycle. • Experience managing customer accounts and driving collection outcomes in a deadline-driven environment. • Proficiency in Microsoft Excel and other Microsoft Office applications. • Knowledge of invoicing, account reconciliation, credits, refunds, and invoice adjustments. • Strong communication, stakeholder management, and customer service skills. • Excellent organizational skills, attention to detail, and ability to prioritize workload effectively. • Advanced English communication skills, both written and verbal. • Flexibility to work EU mid-shift (core schedule) or US night shift when required. • Amenable to working onsite 4 days per week in Ortigas Center, Pasig City. Nice to Have • Experience with Oracle ERP modules. • Experience using electronic invoicing platforms and customer portals such as Ariba and similar systems. • German or French language proficiency (language allowance may be available). • Previous experience in high-volume B2B collections environments. What's In It For You • Opportunity to manage a large, high-impact portfolio of business accounts. • Exposure to cross-functional collaboration with Finance, Sales, and Operations leaders. • Opportunity to develop expertise in collections, dispute management, and the full Order-to-Cash process. • Structured interview process with a fast-moving hiring team. • Additional language allowance opportunities for qualified German or French speakers. How Success Is Measured • Reduction of overdue balances and delinquency levels. • Timely collections and effective portfolio management. • Resolution of customer inquiries within SLA targets. • Accurate documentation and account maintenance. • Support of month-end close and finance operations. Apply Today If you're a collections professional who enjoys building customer relationships, solving payment challenges, and delivering measurable results, we'd love to hear from you. Apply now and take the next step in your finance career.