You'd be joining a fast-growing, US-based fintech platform used by institutional investors, brokers, and corporate IR teams — together managing tens of trillions of dollars in assets — to run their meetings, events, and the data behind them. You'll work directly with a senior engineer from day one, taking tier-2 client issues from "something's wrong" to a diagnosed, explained root cause. What You'll Do • Dig into support tickets and client calls to find out what's actually going wrong, not just what the client assumes • Trace issues through logs, traces, and underlying data down to the code • Demo the platform live to show clients how to configure it for their exact workflow • Use AI tools daily to move faster through code and data than manual digging alone • Turn recurring headaches into permanent fixes instead of repeat tickets • Write clean tickets and documentation so nothing gets lost in translation • Flag and escalate issues that cross systems or hit multiple clients What You'll Bring • 2–4 years in a technical, client-facing role — support engineering, solutions engineering, implementation, or QA • Comfortable debugging at the log level (e.g., Datadog), reading JSON/data values, and following C#/.NET or TypeScript/React code far enough to find the cause • Confidence presenting over screen-share, in clear spoken English, to business and technical audiences alike • A genuinely curious streak — you want to know why • You already use AI tools as part of how you work • A flexible schedule with at least 4–5 hours of daily overlap with US Eastern Time What's In It For You • Work directly with senior engineering leadership from day one — no layers between you and real ownership • A genuine growth path: start in the ticket queue, graduate into leading your own investigations, reviewed at first, then trusted to run solo • High-visibility work on a platform trusted by firms managing tens of trillions in assets • Real flexibility on hours — not a buzzword, an actual confirmed policy • AI tooling as a core part of your daily workflow, not an afterthought • Ready to trade scripted support for real investigation? Apply now — next step is a conversation with our recruitment team.