PRIMARY RESPONSIBILITIES & DUTIES Purpose of the position The key focus of this role is to oversee the entire dispatch operation to ensure efficiency and a high level of customer service. Arranging the best possible delivery paths, liaising with the delivery contractors and maintaining high levels of morale are also imperative to this role. This role will also manage all aspects of the Dispatch and Deliveries team from leadership, process improvement, change management, financial management and health & Safety. Key responsibilities & duties: • Answering dispatch enquiries from customers • Offer solutions to the customers’ delivery problems • Arranging deliveries for customers • Dealing with customer enquiries over the phone • Offering solutions to customer problems and issues PERSONAL SKILLS & QUALITIES • Have at least 2 years’ experience in a customer service role • Be a self-starter and driven to succeed • Be totally people focused and customer oriented • Have exceptional verbal and written communication skills • Have great communication and interpersonal skills • Have excellent time management and organisational skills • Have the ability to maintain composure under stressful work situations • Have exceptional Customer service • Work well part of a team • Have Intermediate to advance typing skills • Must be flexible to work varied schedules, including early mornings and the possibility of UK hours (evening to night shifts Manila time), to support business needs across different time zones