Parallel Wireless is a U.S.-based pioneer in Open RAN innovation, transforming how mobile networks are built, optimized, and powered. Through our GreenRAN™ portfolio, we enable operators to deliver next-generation connectivity with unmatched energy efficiency, automation, and flexibility. Required skill sets - • Minimum 3 to 5 years of hands-on technical support or similar experience in the Radio Access Network of the mobile phone industry. • Direct experience presenting and explaining detailed KPIs and metrics to Customers and internal company teams. • Strong interpersonal skills with the ability to cultivate a motivated and cohesive team environment. • Must be able to work in 24x7 shift environment with a flexibility to work diverse schedule. • Experience in RAN or RF Engineering a major plus. • Experience in any one of the 5G, LTE, UMTS, GSM and other Radio Access Technologies. • Experience with LAN/WAN, Routing protocols, TCP/IP, QoS, Tunneling and security protocols. • Unix/Linux systems knowledge. • Kubernetes, AWS, server virtualization and cloud experience a plus. • Knowledgeable in wireless operator methods and practices. • Strong written and verbal communications skills. • Ability to understand technical issues. • A team player who works well with shared responsibilities. • Ability to adapt quickly to changing environments and manage parallel time-critical tasks. • Good understanding of 3GPP standards. • Experience with Excel or other statistical analysis tools. • Ability to multi-task in a fast-paced environment. Key Job Functions • Will be part of a 24x7 remote network monitoring team working on a rotating shift basis. • Responsible for KPI and technical reporting for the Customer Support team. • Collaborate with peer teams to identify their specific reporting requirements. • Deliver daily, weekly and monthly reports to internal teams. • Define and document methodologies and procedures for recurring reports. • Implement automations to reduce the report generation effort and to increase accuracy in the reporting results and information. • Assist with the presentation and explaining technical analysis, KPIs, Statistics and Root Cause Analysis to customers for their production environment and mission critical systems. • Understand system management on a wide range of network technologies including GSM, UMTS, LTE, 5G and proprietary systems. • Perform first level technical support and analysis on issues found during network monitoring. Education requirement • Bachelor’s (B.E/B.Tech) or Master’s degree (M.E. or M.Tech.) in Electronics/Tele-Communication/Computer Science Engineering; or equivalent training, education and experience.