About Us The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions. Job Overview We are seeking a highly organized, analytical, and detail-oriented Billing & Revenue Operations Lead to oversee and continuously improve our billing and revenue operations. This is a hands-on leadership role that combines direct team management with active involvement in billing operations, complex reconciliations, issue resolution, and continuous process improvement. The ideal candidate is comfortable both leading a team and independently executing critical billing activities when needed. Beyond managing daily billing activities, this position will play a key role in strengthening internal controls, ensuring revenue accuracy and completeness, preventing revenue leakage, and driving process improvements and automation initiatives. Key Responsibilities 1. Billing Operations & Revenue Accuracy • Oversee end-to-end billing operations, ensuring accurate, complete, and timely invoicing. • Maintain hands-on involvement in billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed. • Establish and maintain billing controls, procedures, and quality standards. 2. Revenue Assurance & Financial Controls • Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies. • Perform regular reconciliations between operational systems, billing platforms, and accounting records. • Collaborate with Accounting to support accurate revenue reporting and month-end closing activities. 3. Team Leadership & Performance • Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution. • Establish clear performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback. • Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for greater operational efficiency. • Serve as the primary escalation point for complex billing issues, promoting a culture of accuracy, ownership, and continuous improvement. 4. Process Improvement & Automation • Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency. • Lead billing automation initiatives, system enhancements, and integration projects. • Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes. 5. Reporting & Cross-Functional Collaboration • Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing actionable insights to Finance management. • Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture. • Support customer billing dispute resolution and ensure timely communication across departments. Requirements • Bachelor's degree in Accounting, Finance or a related field. • 3–5+ years of experience in billing, revenue operations, accounting, or related financial operations. • Previous experience supervising a team or leading billing operations. • Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations. • Strong understanding of billing processes, revenue controls, reconciliations, and financial operations. • Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis. • Experience working with accounting, ERP, or billing platforms. • Strong analytical skills and the ability to identify discrepancies across large volumes of transactions. Excellent organizational skills and attention to detail. • Strong written and verbal communication skills in English. • Ability to work independently, take ownership of processes, and collaborate across departments. Preferred Qualifications • Experience with U.S.-based companies and remote, cross-functional teams. • Experience with recurring, subscription-based, usage-based, or high-volume transactional billing. • Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms. • Previous involvement in billing automation, system integrations, or process improvement projects. • Experience developing SOPs, internal controls, and operational KPIs. Benefits • 100% Remote Role (LATAM-based candidates preferred). • Competitive monthly compensation, paid in USD. • Work with a collaborative, international team and gain exposure to multiple U.S. entities. • Opportunity to grow within a company focused on structure, innovation, and operational excellence. • Be part of a finance team that values reliability, learning, and process improvement. Originally posted on Himalayas