Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency. Company Details Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence. Requirements • 9+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles. • Must have Salesforce Certified Administrator certification and Salesforce Certified Platform Developer I certification. • Strong expertise in Salesforce configuration across Sales Cloud and Service Cloud; Marketing Cloud is a plus. • Hands-on experience with Apex, Lightning Web Components (LWC), triggers, asynchronous processing, SOQL/SOSL, custom metadata, and APIs. • Experience owning Salesforce architecture, technical design, security, performance, deployment, code quality, and production support. • Experience implementing AI or advanced analytics capabilities within CRM platforms. • Strong understanding of CRM data architecture, governance, data quality, APIs, middleware, and data synchronization. • Experience leading or mentoring Salesforce developers, administrators, analysts, or platform support teams. • Experience supporting Marketing, Sales, Customer Service, and Analytics functions. • Strong stakeholder management and communication across technical and non-technical teams. • Bachelor’s degree in Business, Information Systems, Data Science, Computer Science, or a related discipline; equivalent experience considered. • Advanced Salesforce, architecture, Marketing Cloud, or AI-related certifications are preferred. • Experience in B2B, distribution, manufacturing, or multi-ERP environments is a plus. Responsibilities • Own Salesforce as the enterprise CRM platform across Marketing, Sales, Customer Service, Analytics, and Technology. • Define CRM strategy, roadmap, architecture, and backlog priorities. • Provide technical leadership across Salesforce development, architecture, integrations, security, performance, and deployment. • Review solution designs and oversee code quality, testing, maintainability, and Salesforce best practices. • Guide developers and technical teams through complex Salesforce, integration, performance, and governor-limit challenges. • Identify and manage Salesforce technical debt, legacy integrations, inefficient automation, and platform risks. • Lead CRM data governance, validation, profiling, cleansing, UAT, and quality assurance. • Design and optimize Salesforce workflows, automation, and business processes. • Support integrations with ERP, PIM, SIM, eCommerce, data platforms, and AI tools. • Evaluate and scale AI-enabled CRM capabilities including predictive insights, recommendations, and automation. • Enable CRM data for personalization, forecasting, and intelligent customer interactions. • Own Salesforce dashboards, reporting, analytics, and data readiness. • Hire, coach, mentor, and develop CRM team members. • Drive user adoption through training, documentation, enablement, and change management. • Manage Salesforce releases, enhancements, platform health, and production issues. • Partner with vendors, developers, architects, administrators, Data, Analytics, and Technology teams. Job Details Remote - India | USA Shift: 6:00 PM to 3:30 AM IST Interview Process • Recruiter Screening • Salesforce Technical Assessment • Hiring Manager Round • Leadership & Stakeholder Round • Final Interview Important Note ClanX is a recruitment partner, helping Antylia Scientific hire CRM Manager, Salesforce & AI Enablement.