ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. OUR TEAM'S VISION: Professional Services exists to help customers reach value. We partner with customers and our global ecosystem of certified partners to design, implement, and operationalize Illumio’s Zero Trust Segmentation platform, combining deep technical expertise with disciplined delivery methodologies and strategic consulting. Our mission is to accelerate time to value by reducing implementation risk, transferring knowledge, and building the operational foundation customers need for long-term success. Every engagement is focused on helping customers achieve measurable business outcomes while establishing the confidence to expand and mature their Zero Trust strategy. Joining Professional Services means working on some of the world’s most complex cybersecurity transformations while collaborating closely with Customer Success, Support, Product Engineering, Sales, and our partner ecosystem. If you’re energized by solving challenging technical problems, influencing strategic customer outcomes, and delivering measurable business value, you’ll find meaningful opportunities to grow your career while making a lasting impact. YOUR TOOLKIT: You bring both technical depth and professional maturity to the role, including: Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset • Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline • Strong analytical and troubleshooting skills, with the ability to evaluate incomplete information and adapt existing approaches to new scenarios • Proven ability to work independently as a self-starter while knowing when to seek guidance for new or higher-risk assignments • Experience supporting customer-facing deployments, implementations, or technical engagements • Clear written and verbal communication skills, with the ability to collaborate effectively across teams • Bilingual proficiency in Mandarin Chinese and English, with the ability to support local customers and partners effectively • A disciplined, execution-focused approach to delivering results within defined timelines   Technical Skills: • Solid foundation in networking and network security concepts • Working knowledge of Linux systems and environments Bonus Points: • Experience with security, cloud, or enterprise infrastructure technologies • Prior work in post-sales, consulting, or customer success environments • Demonstrated ability to take on projects of increasing scope and complexity • Passion for continuous improvement, customer satisfaction, and team collaboration #LI-GL1 #LI-REMOTE Our Commitment Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.