Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world. ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit clearcaptions.com. The kind of people we look for: • Versatile people who thrive on variety and challenge • Excited about working in a fast-paced environment. • Innate problem solvers who want to grow in a flexible, collaborative culture. • Takes initiative, pushes boundaries, motivated to innovate. • Individuals with a growth mindset who want to use their learning and relationship-building skills. • Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality. Summary: The Sr. Human Resources Information Systems (HRIS) Analyst leads the optimization and full lifecycle management of ClearCaptions’ People technology ecosystem, including Dayforce (Ceridian), applicant tracking, and performance management platforms such as SAP SuccessFactors. This is a highly technical, execution-focused role requiring strong project management, deep system configuration expertise, and the ability to build integrations and data visualizations that enable data-driven decision-making. The Sr. HRIS Analyst serves as the hands-on systems expert responsible for reconfiguring Dayforce, rebuilding workflows, resolving legacy setup issues, improving data integrity, and implementing scalable, automated processes across the People function. The Sr. HRIS Analyst builds and maintains advanced dashboards and data models that deliver real-time workforce insights and collaborates with IT, Finance, and other departments to drive technical and process innovation across People Operations. This role partners closely with Corporate Information Technology (IT) to ensure all People systems align with enterprise Identity and Access Management (IAM), security, and compliance standards. The role also leads requests for proposal (RFPs) and system implementation initiatives that enhance and mature the HR technology stack. What This Role Does: HR System Management • Owns, configures, and reimplements Dayforce modules to correct legacy configuration issues and align the system to current business needs. • Redesigns workflows, job structures, security roles, and business processes to improve accuracy, automation, and user experience. • Manages and optimizes applicant tracking systems (ATS), performance management, and compensation systems, ensuring cross-platform alignment. • Troubleshoots technical issues across all People systems. People Data Analytics & Reporting • Develops and maintains key metrics within People reports and dashboards to track workforce trends, turnover, and engagement. • Collaborates with stakeholders to use insights to support strategic decision-making. Process Improvement, Automation & Workflows • Leads end-to-end process reengineering efforts to streamline manual workflows, reduce operational risk, and improve data quality. • Partners with People and other departments to assess current People processes and identify opportunities for improvement. • Recommends and implements solutions to streamline workflows and automation, increase efficiency, and enhance the employee experience. System Implementation, Configuration & Integrations • Assists in the configuration, customization, and optimization of the People tech stack to align with business needs and support People processes. • Leads deployment of new modules across systems, including configuration, testing, validation, and change management, ensuring minimal service disruption. • Collaborates with IT and vendors to implement system enhancements and upgrades. • Builds and maintains integrations and automated file feeds between Dayforce, SAP SuccessFactors, Docebo, Simmplr, Microsoft Azure, Concur, Salesforce, and other key company systems. • Supports the evaluation, implementation, and enhancement of People technologies, automation, artificial intelligence (AI) capabilities, and digital solutions that improve operational effectiveness and employee experience. Compliance and Data Integrity • Owns Dayforce data quality strategy, including recurring audits, reconciliations, and system cleanup needed to maintain high data integrity. • Ensures compliance with company policies governing People data management. • Implements data quality controls and audits to maintain the accuracy of People data within the HRIS system. • Partners with IT on IAM, single sign-on (SSO) configuration, and access governance processes to ensure secure, compliant system operations. Training and Support • Provides training and support to People staff and end-users on system functionality, data entry best practices, and report generation to maximize system adoption and utilization. • Serves as the subject matter expert on People system-related inquiries and troubleshooting. • Performs other duties as assigned. What You Will Bring: • A high school diploma or equivalent is required; a bachelor's degree is preferred. Equivalent combinations of education and relevant experience may be considered. • A minimum of five (5) years of HRIS administration experience, including a minimum of two (2) years of hands-on Dayforce (Ceridian) configuration experience is required. • Proven experience leading system enhancements or reimplementation's, including requirements gathering, future-state process design, configuration execution, and troubleshooting. • Experience working in a fast-growing, mid-sized organization, with demonstrated ability to adapt to evolving business needs and organizational growth. • Demonstrated success leading HR technology RFPs, tool evaluations, selection, and implementations, including a minimum of one (1) full-cycle implementation. • Strong cross-functional project management skills, including timeline management, testing cycles, stakeholder alignment, and change management. • Ability to build and maintain integrations, automated file feeds, and Application Programming Interface (API)-based connections across payroll, benefits, finance, and external vendor systems. • Track record of owning and optimizing HRIS, ATS, performance management, and compensation platforms. • Advanced technical skills in Microsoft Power BI or Tableau, including Data Analysis Expressions (DAX) or Tableau calculated fields and Level of Detail (LOD) expressions; Structured Query Language (SQL); and Microsoft Excel, including pivot tables, data modeling, and analysis, with a strong preference for Power BI expertise. • Expertise in People data analytics, reporting, dashboard development, integration development, workflow automation, and system migrations. • Experience evaluating and applying AI capabilities, automation, and emerging digital technologies. • Strong understanding of People data compliance, security standards, and core HR operations, including payroll, benefits, timekeeping, and performance management. • Demonstrated ability to drive efficiency, implement system improvements, and translate data into actionable insights. • Ability to lead cross-functional initiatives and influence stakeholders through data-driven recommendations. • Demonstrated ability to lead through influence and collaboration, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. • Excellent verbal and written communication, presentation, and problem-solving skills. • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. • Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. • Willingness and ability to work flexible hours as needed and travel up to 5%, which may include occasional overnight travel. • Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). Preferred: • HRIS or relevant technical certifications are strongly preferred. • Experience with SAP SuccessFactors. Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Employees may experience the following physical demands for extended periods of time: • Sitting, standing, and walking (95-100%) • Keyboarding (70-90%) • Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment: 100% Remote with Travel: Primarily works indoors from a home office or at customer, vendor, or business locations. Approximately 5% travel is required and may include driving, overnight stays, out-of-state trips, and exposure to varying weather conditions. Compensation: $96,000 to $118,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship. Protecting Your Candidate Experience At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind: • All legitimate ClearCaptions job openings are posted exclusively on this careers page. • Our recruiters will only contact you from verified @clearcaptions.com email addresses. • We will never offer a job through LinkedIn messages or any social media platform. • We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process. We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at . We’re committed to a hiring process that is respectful, secure, and clear every step of the way. Originally posted on Himalayas