Role Profile The Senior Associate's primary role is to provide support for institutional clients who use FTSE Fixed Income and Multi-Asset Indices. FTSE’s Indices are used by 98 of the top 100 asset managers globally by AUM, with over $20 Trillion in total assets benchmarked against them. This role interacts with local market experts, strategically located around the globe, to provide exceptional service to this client base. Additional responsibilities may involve researching and tracking financial markets relating to our Index products and Passive Funds, including ETFs, and assisting developers in the course of product development and improvement. Index calculations are performed by a variety of tools, which this role will use to analyze and interpret data results, such as bond characteristics, price-yield, duration, index inclusion criteria and methodology including bond and country classification. Along with this, the Senior Associate will have exposure to additional client workflows and applications for deeper analytical analysis. Job Responsibilities This position provides an excellent opportunity to gain a broad perspective on fixed income markets, including government, agency, corporate investment grade, high yield and emerging market securities. Key responsibilities include: • Acts as a first point of contact for institutional clients, taking ownership for the resolution of index queries, engaging directly with clients to have a deeper understanding of their use cases and business needs, especially for Japan clients • Manages communications and notifications with clients regarding new products, service alerts, enhancements and disruptions, commercial packages and user permissions independently • Manages the new client onboarding process in collaboration with the Sales teams, identifying client training needs and providing demos and client training sessions as needed • Builds and maintains positive relationships with internal stakeholders to ensure clients receive the best possible service • Analyzes all client queries and requests, researching and extracting bespoke data sets as needed • Anticipates client needs and represents the voice of the customer internally • Proactively identifies areas for enhanced service, added efficiencies and improved workflows • Coaches team members and assists with training activities, including planning and documentation • Serves as deep-domain expert and team point-person for specific index offerings • Participates in client calls and meetings as needed • Provides added support for internal projects such as data analysis, training and product documentation Skills/Experience • Bachelor’s degree preferably in a field such as Economics, Finance, Mathematics or similar, with high academic standing • 5+ years experience in client service or financial services • Native or advanced Japanese and excellent English language skills • Proficiency in investments and fixed income securities • Proficiency in Excel ® • Curious attitude with strong attention to detail and strong critical thinking, analytical and problem-solving skills • Strong Multi-tasking, collaboration, prioritization skills and decision-making capabilities • Ability to work in a fast-paced environment as a self-starter • Outstanding written and verbal communication skills • Positive energy and determination Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. 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