Position Summary The RNS Manager is responsible for leading the day-to-day operations of the Regulatory News Service (RNS) function, ensuring the accurate and timely processing and distribution of regulatory announcements while maintaining the highest standards of customer service, operational excellence, risk management, and regulatory compliance. The role provides leadership to a team operating across a 24x5 environment, ensuring service delivery meets business, client, and market expectations. Key Responsibilities Operational Leadership • Lead and oversee all RNS operational activities, ensuring announcements are processed accurately and distributed within established service levels. • Maintain operational resilience and manage resource allocation to support business requirements across all shifts. • Monitor team performance against key operational, quality, and customer service metrics. • Drive continuous improvement initiatives to enhance efficiency, accuracy, and client experience. Risk, Control and Governance • Act as an escalation point for complex announcements, client issues, and operational incidents. • Identify, assess, and mitigate operational, regulatory, and reputational risks. • Ensure adherence to internal controls, procedures, regulatory obligations, and audit requirements. • Maintain and regularly review operational procedures and documentation to ensure accuracy and compliance. Customer and Stakeholder Management • Build and maintain strong relationships with clients, internal stakeholders, and senior management. • Support strategic client engagements and ensure effective resolution of customer concerns. • Collaborate with Relationship Managers, Product Teams, Technology Teams, and other business areas to improve service delivery and support business objectives. People Leadership and Development • Lead, coach, and develop team members through regular performance reviews, mentoring, and training. • Foster a culture of accountability, collaboration, continuous learning, and operational excellence. • Support succession planning, workforce planning, recruitment, and talent development initiatives. • Promote employee engagement and wellbeing across the team. Product and Business Expertise • Maintain expert knowledge of RNS products, services, regulatory requirements, and market developments. • Provide guidance and support to clients and team members on complex product and operational matters. • Participate in business change projects, product enhancements, testing activities, and service improvement initiatives. Reporting and Strategic Support • Prepare and present operational reports, performance metrics, risk assessments, and business updates to senior management. • Support budget planning, capacity management, and strategic initiatives within the RNS function. • Contribute to location strategy, operational scalability, and organisational growth initiatives. Preferred Skills and Experience • Bachelor's Degree in Business Management, Commerce, Business Analytics, Finance, or a related discipline. • Significant experience in operations, financial services, customer service, regulatory services, or a related field. • Proven experience leading and developing operational teams. • Strong stakeholder management and relationship-building skills. • Excellent written and verbal communication skills. • Strong analytical, problem-solving, and decision-making capabilities. • Experience managing risk, controls, compliance, and operational governance. • Ability to work effectively in a fast-paced, deadline-driven environment. • Proficiency in Microsoft 365 and operational reporting tools. • Strong organisational skills with excellent attention to detail. • Ability to manage multiple priorities while maintaining high service standards. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. 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