Job Description As a Mid Level DevOps Engineer, you will support the delivery of customer projects and the ongoing operation of production services. You will be involved throughout the technical delivery lifecycle, including planning, client meetings, cloud-infrastructure deployment, Imagen software installation, and workflow automation. You will work as part of the wider delivery team to ensure deployments are fully operable at go-live, maintain existing service levels during change and transition, and improve service quality through automation, incident reduction, and effective recovery processes. The role requires strong technical knowledge of cloud infrastructure, CI/CD pipelines, infrastructure-as-code, scripting, networking, and Windows Server environments. You will communicate with customers and internal stakeholders while contributing to consistent operational standards and continuous improvement. Key Responsibilities In this opportunity as a Mid Level DevOps Engineer, you will: • Deploy and Configure Customer Solutions: Deploy and configure cloud-based infrastructure and install the Imagen software solution for customer projects. • Configure Platform Environments: Configure ImagenWeb using platform editing tools to deliver customer-specific configurations and finishing touches. • Support Data Migration: Write and run bespoke data-migration processes. • Develop Automation Solutions: Develop scripts and automation to improve delivery and content-onboarding workflows. • Ensure Service Operability: Ensure new services meet operability requirements, including monitoring, alerting, logging, documentation, runbooks, and handover, before go-live. • Improve Service Quality: Support the reduction of incident rates through root-cause analysis, problem management, and automation. • Support Incident Resolution: Work with first-line operations and technical support to improve service recovery times and resolve customer issues. • Maintain Service Levels: Maintain or improve existing service levels during changes and service transitions. • Engage with Customers: Communicate with customers through meetings, email, phone, and conference calls, providing a high level of customer service. • Contribute to Delivery Planning: Participate in internal weekly planning meetings and contribute ideas for projects. • Promote Continuous Improvement: Monitor developments in cloud technology and recommend improvements to working practices. • Follow Operational Standards: Follow operational standards, procedures, and best practices while promoting consistency across the team. • Provide On-Call Support: Participate in on-call or out-of-hours support as required. Required Qualifications You're a fit for the role of Mid Level DevOps Engineer if you have the following required qualifications: • Experience with cloud technologies, including AWS or Azure, Docker, Kubernetes, Lambdas, and Function Apps. • Bachelor's degree or equivalent experience. • Experience with CI/CD pipelines and infrastructure-as-code tools, such as Terraform, Azure DevOps, and GitHub Actions. • Experience installing, configuring, and troubleshooting proprietary software. • Experience with Python or Windows PowerShell scripting. • Experience with SQL. • Thorough understanding of networking standards and protocols. • Experience with the latest Windows Server operating systems, including troubleshooting a range of IT issues. • Excellent analytical and problem-solving skills. • Excellent communication skills, with the ability to communicate ideas and solutions to internal and external stakeholders. • Strong organizational skills, with the ability to manage priorities and meet deadlines. • Ability to deliver customer deployments to a high standard of accuracy and customer satisfaction. • Excellent written and spoken English. • This is a hybrid position based in Reforma, Mexico City, requiring two days per week in the office and three days working from home. Preferred Qualifications • 3 to 5 years of experience in a DevOps, Site Reliability Engineering, or technical operations role. • Familiarity with monitoring and observability tools. • Exposure to ITIL-style incident, problem, and change management. • Experience in media, broadcast, or video workflows. • Working knowledge of HTML, PHP, and CSS. • Understanding of XML and XSL transformation. • Relevant certifications, such as Azure Administrator, Azure DevOps Engineer, AWS, Certified Kubernetes Administrator, or ITIL 4. • Degree in Computer Science, Engineering, or a related field, or equivalent experience. Core Competencies • Customer Focus: Builds confidence with clients and delivers work to a high standard. • Ownership: Takes responsibility for outcomes, not only assigned tasks. • Collaboration: Works effectively with support, operations, and delivery colleagues. • Continuous Improvement: Uses data and new technology to improve processes. • Personal Development: Demonstrates aptitude for learning and professional growth. #LI-FZ1     What’s in it For You? • Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. • Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. • Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. • Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. • Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. • Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.     About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. 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