Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Monitor and review administrative and operational activities within the assigned Compensation team to ensure achievement of operational and deal objectives.Monitor and measure team and process performance using metrics, audits and other performance-management processes, ensuring organizational initiatives are implemented and defined goals are achieved.Provide strategic oversight and leadership for the Compensation team, ensuring consistent, compliant and high-quality service delivery across the employee tiers and geographies supported by the operation.Manage and continuously improve people performance, aligning individual and team objectives with broader organizational goals and operational requirements.Provide Business Development support to the Manager and client services team, including active participation in client visits and other relevant business initiatives.Participate actively in organization-wide initiatives beyond regular day-to-day Compensation service delivery responsibilities.Make appropriate decisions concerning the day-to-day operation of the team, ensuring operational activities continue effectively and service requirements are addressed.Monitor the Voice of the Customer through surveys and other communication channels and actively address development or improvement areas raised by clients, third parties or Accenture stakeholders.Encourage and drive continuous improvement initiatives on a day-to-day basis within the assigned area of responsibility and ensure actions are progressed through closure.Ensure timely and transparent recognition and rewards for team members to support appropriate recognition of employee contributions.Identify and recommend cost-effective and efficient procedural or production alternatives that can enhance operational efficiency while maintaining required service standards.Operate within clearly established budgetary guidelines while managing operational activities and requirements.Develop people through mentoring, support resolution of conflicts and promote a strong coaching culture within the team. What are we looking for? Hands-on knowledge and practical experience of HRMS platforms such as SAP and Workday, with a strong understanding of how HR systems support Compensation operations and employee-related transactions. Strong experience in Compensation Operations, with a good understanding of compensation processes, policies, operational controls, governance and compliance requirements. Proven ability to lead, manage and develop teams, including managing employee performance, providing coaching, mentoring team members and building overall team capability. Strong understanding of operational service delivery, with the ability to oversee day-to-day Compensation activities and ensure business and deal objectives are consistently achieved. Strong focus on Operational Excellence, service quality and data accuracy, with experience in managing KPIs, operational metrics, audits and other performance measurements. Ability to monitor and analyze operational performance data, identify trends or areas requiring attention and use relevant insights to support service reviews and improvement activities. Demonstrated ability to analyze process issues, operational errors and escalations, perform root-cause analysis and drive appropriate remedial and sustainable process improvements. Strong client and stakeholder management capability, including managing client feedback, service-related concerns, escalations and ongoing service improvement initiatives. Experience in driving process governance, standardization and compliance, ensuring documented processes and client/organizational policies are appropriately followed. Demonstrated ability to drive continuous improvement and operational efficiency across Compensation operations, identifying opportunities to strengthen service delivery and controls. Strong analytical, problem-solving and decision-making skills, with the ability to address moderately complex operational problems and determine suitable solutions. Strong MS Office and Excel skills, supporting operational analysis, reporting, performance monitoring and other requirements of the Compensation function. A strong customer-focused and results-oriented mindset, combined with the ability to collaborate effectively with internal teams, clients and third-party stakeholders. Ability to operate effectively during US Hours / India pureplay Nightshift based on the working conditions defined for the role. Roles and Responsibilities: Analyze and solve moderately complex problems, applying knowledge of Compensation operations, established processes and organizational requirements to determine appropriate solutions. Create new solutions when required by leveraging existing methods and procedures and adapting them appropriately to address the specific operational requirement. Develop an appropriate understanding of the strategic direction established by senior management and ensure day-to-day team objectives and work activities are aligned with that direction. Maintain primary upward interaction with the direct supervisor or team leads, providing the required operational inputs and supporting the achievement of overall team objectives. Interact appropriately with peers and management levels at the client and/or within Accenture, supporting effective stakeholder communication and service delivery. Work with minimal guidance when determining methods and procedures for new assignments, demonstrating the experience and judgment expected at the Associate Manager level. Manage medium-small sized teams and/or work efforts, or perform the equivalent level of responsibility when operating in an individual-contributor capacity at a client or within Accenture. Apply appropriate judgment and decision-making while managing team and operational activities, particularly when handling service issues, escalations, process performance and improvement requirements. Support team capability through performance management, coaching, mentoring, training and employee development, ensuring employees have the appropriate skills to meet contractual and operational requirements. Maintain a strong focus on process compliance, operational excellence, service quality, data accuracy and continuous improvement across assigned Compensation operations. Collaborate effectively with clients, internal stakeholders and third-party stakeholders to address operational requirements and support achievement of business goals. Maintain flexibility to work in rotational shifts based on the operational requirements of the role. Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com  Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.