Job Title: Network Support Technician About the Client: Our client provides cloud-based business communications, managed networking, security, Internet connectivity, and IT services. They help businesses streamline operations and stay connected through integrated technology solutions and dedicated technical support. Overview: The Network Support Technician is an entry-level role supporting network operations through monitoring, troubleshooting, and ticket documentation. The role requires strong teamwork, documentation skills, flexibility to work multiple shifts, and a willingness to learn. On-the-job training is provided for most position requirements. Responsibilities: • Create and track all network trouble tickets and change requests received from the client's customers and vendors. • Clearly document data received from various systems and personnel in the client's Trouble Ticket System. • Follow documented procedures to use this information and perform troubleshooting steps with other personnel and companies • Represent yourself and the client professionally when communicating with customers and vendors, both verbally and in writing. • Follow detailed instructions and procedures. • Apply logical troubleshooting skills to interpret alerts and alarms and assess root cause. • Use NOC resources, including Solarwinds, SRM2, portals, and various networking tools, to analyze and document information and take appropriate action in accordance with operating procedures. Qualifications: • Previous help desk, NOC, MSP, or technical support experience. • Basic understanding of OSI Model layers 1–4, routing, switching, switches, routers, firewalls, and LAN/WAN. • Solid fundamentals in TCP/IP, DHCP, DNS, VLAN, subnetting, gateways, and IPv4/IPv6 addressing. • Ability to troubleshoot basic connectivity issues using tools such as ping, traceroute, and nslookup. • Experience with monitoring applications or VoIP/SIP is a plus but is not required. • Good verbal and written communication and documentation skills. • Ability to work effectively in a team and a strong willingness to learn. Schedule: 10:00 am to 7:00 pm Manila Time, Tue-Sat Setup: Remote / WFH Why Join STAFFVIRTUAL? • Competitive compensation and benefits package • HMO Day 1 + 2 FREE dependents • De minimis and allowances • Paid time offs • Training, career growth, and global exposure • A collaborative and supportive team culture If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL! Originally posted on Himalayas