ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. The Opportunity: Abby Care is seeking a passionate nursing leader to serve as our Director of Nursing / Administrator for our brand new Arizona market. Reporting to the Head of Clinical Operations, you will lead and direct clinical operations within a brand new market, ensuring the delivery of exceptional patient care, clinical outcomes, regulatory compliance, and staff performance while scaling the model. In this pivotal senior role, you will collaborate with executive leadership to help shape our overall clinical strategy and model, drive strategic initiatives, oversee all clinical practice, and provide critical leadership to nursing and ancillary team members, all while fostering a culture of excellence and empathy in alignment with Abby Care’s mission. This is a founding role, and will set the precedent for care in this market, and as a result you will take ownership of the growth and development of clinical practice for Arizona, A true player-coach, you are equally comfortable overseeing complex daily clinical operations and mentoring clinicians and nurse leaders for continuous growth. Strategic and deeply compassionate, you possess a strong drive for clinical excellence and family-centered care. Data-driven and operationally sound, you are performance metrics driven, and have a passion for optimizing quality assurance programs and processes, maintaining rigorous regulatory compliance, and aligning clinical resources to deliver outsized impact for patients and families with special needs / complex conditions. If you are excited about the opportunity to build and grow a program that supports caregivers and their families, we’d love to hear from you. This is a Full-Time Hybrid opportunity based in Phoenix, Arizona. What you’ll work on: - Develop clinical strategies: Align clinical direction and operational goals with Abby Care’s mission for patients (adults, seniors, pediatrics) and families with special needs and chronic illnesses. - Ensure regulatory compliance: Oversee agency-wide compliance with CMS Conditions of Participation, state regulations, and accreditation standards while maintaining continuous survey readiness. - Manage daily operations: Oversee daily clinical operations, resource allocation, and staffing to ensure optimal patient care delivery and compliance with organizational policies. - Drive clinical excellence: Champion evidence-based practices and lead quality assurance programs to uphold high clinical, ethical, and safety standards across all care settings. - Utilize data-driven metrics: Report on clinical performance dashboards, translating data into actionable strategies that hold teams accountable to measurable clinical and operational outcomes. - Build and scale clinical teams: Partner closely with Talent Acquisition to recruit, hire, and structure high-performing clinical teams, including clinic leads and case managers tailored to meet growing business needs. - Optimize workforce and capacity: Forecast nursing capacity needs based on census and acuity, establishing balanced staffing models that optimize productivity, visit efficiency, and workforce well-being. - Champion patient advocacy: Cultivate an empathetic, responsive environment for patients and families, addressing complex concerns with professionalism and care. - Manage clinical budgets: Partner with finance to develop, monitor, and optimize the clinical budget, driving cost-effective practices while maintaining top-tier care quality and visit utilization to balance staffing investments with census growth while collaborating on cost-containment strategies. - Ensure regulatory adherence: Maintain comprehensive documentation and full compliance with federal, state, and local regulations, leading quality audits and corrective action plans as needed. What success looks like: In 12 months, you will have successfully operationalized our clinical model, iterated on our clinical strategy in AZ to deliver clinical outcomes, established a cohesive clinical leadership structure, optimized quality assurance and regulatory audit processes, and elevated overall patient care standards across the market while maintaining high staff retention and engagement. Ultimately, your leadership will be reflected in safe clinical scaling alongside census growth, strong survey performance, and high-quality, patient-centered outcomes. What you’ll have: Required Qualifications: - Current, unrestricted Registered Nurse (RN) license in AZ (with multi-state/compact state eligibility if applicable). - Bachelor of Science in Nursing (BSN). - 5+ years of leadership experience in a clinical setting, managing cross-functional clinical teams and operations. - Must reside or be willing to permanently relocate to the Greater Phoenix/Tucson Area area. - Valid driver’s license. - Effective communication skills with a proven track record of thriving in dynamic, fast-paced environments. Preferred Qualifications: - Master’s Degree in Nursing (MSN) or related healthcare administration field. - Prior experience leading clinical operations within home health BENEFITS: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. - Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. OUR VALUES 1. Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” 2. Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. 3. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. 4. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. 5. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Equal Opportunity Employer Abby Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, contact talent@abbycare.org. Abby Care considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E-Verify participating company. Automated Decision Tools Abby Care may use automated decision tools to help match and rank candidate work experience, education and skills found in online profiles, resumes and job applications against job requirements. We believe that these tools help ensure objective, data-based decisions during the hiring process, however, all Abby Care hiring decisions involve final human review and input. If you have questions or would like to request an alternative process, contact talent@abbycare.org.