Job Description Core Voice/Video Specialist Experience-9+Years Location-Gurgaon, Hyderabad About Us Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms. Key Responsibilities • Monitor Voice and Video service platforms. • Handle incidents affecting voice, SIP, video, and collaboration services. • Participate in troubleshooting and service restoration activities. • Analyze service-impacting events and escalations. • Support maintenance and implementation activities. • Maintain operational reports and documentation. • Support 24x7 NOC operations.  Mandatory Technical Skills   • SIP, VoIP, Unified Communication concepts. • Voice/Video troubleshooting. • NOC monitoring tools. • Incident management process knowledge.  What you'll love about working here • We offer a range of career paths and internal opportunities within Capgemini group. • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.   Job Description - Grade Specific Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complexor critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.