Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. YOUR ROLE In this role you will play a key role in:   • Work closely with the customers (Global Customer Base) to answer questions about features and capabilities of our product, Interact with customers on/off-site to work on new product enhancements and configuration changes, implement new changes by using functional skills on customer environments. • Provide consultation on product features, review customer implementation and enhance the customer system for a better user experience. • Develop knowledgebase articles/training materials for both customer and internal staff to help them to become self-sufficient. • Provide technical & functional expertise, guidance, mentorship to team members. • Configure Icertis solutions to meet client-specific requirements.  Collaborate with integration and technical teams to ensure seamless connectivity. YOUR PROFILE   • 4 + years previous experience in an Application Support/Functional Consultant role. • Minimum 2–3 full lifecycle Icertis implementations in a lead consultant role. • Obtained ICI functional certifications •  Excellent communication and customer handling skills. •  Exposure to Windows Azure and Cloud Computing will be an added advantage. •  Deep understanding of customer support processes and tools. Ability to follow defined processes. WHAT YOU'LL LOVE ABOUT WORKING HERE   • You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem.