To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ROLE OVERVIEW The Senior Technical Consultant — Marketing Cloud Next is a hands-on delivery specialist responsible for executing the build, configuration, data migration and testing workstreams within Marketing Cloud Next migration waves. Working under the direction of the Technical Architect and Solution Architect, the STC owns specific delivery workstreams end-to-end — including Email Studio configuration, Journey Builder implementation, subscriber data migration, AMPscript and SSJS development, Data Cloud data stream configuration and automated migration validation tooling. The STC also mentors Technical Consultants on the wave team, reviewing their work and ensuring factory quality standards are upheld across all MCN deliverables. RESPONSIBILITIES ● Execute Marketing Cloud Next platform configuration — building Email Studio sending domains, IP configurations, Content Builder templates, Automation Studio programs, Journey Builder flows and subscriber data extension schemas as specified in the Technical Architect's solution design. ● Execute subscriber data migration — running the full data migration lifecycle: data profiling, transformation scripting, data extension population, suppression list loading, consent record migration and bulk data load execution using ETL tools and Salesforce Bulk API. ● Develop AMPscript and SSJS personalisation — writing dynamic content personalisation scripts for migrated email templates, recreating legacy segmentation logic, lookup functions and conditional content rules in MCN native scripting. ● Configure Salesforce Data Cloud data streams — setting up data stream ingestion from source systems, configuring DLO schemas, mapping fields to DMOs and validating data completeness per the Data Cloud Architect's design. ● Migrate and rebuild Journey Builder flows — translating legacy marketing automation workflows, drip campaigns and triggered sends into Journey Builder — recreating entry sources, decision splits, wait steps, send activities and exit criteria. ● Build migration validation and reconciliation tooling — developing Apex batch utilities, LWC dashboards and Salesforce Flow automations for subscriber count reconciliation, data extension record validation and consent flag verification. ● Execute and manage dry run cycles — coordinating migration dry runs against SIT/UAT environments, capturing reconciliation counts, logging validation failures and iterating until dry run success criteria are met. ● Configure sender authentication and deliverability — implementing SPF, DKIM and DMARC DNS records, private domain configuration, reply mail management and IP warm-up scheduling as directed by the TA. ● Develop and execute unit and system integration tests — writing test scripts for migrated journeys, data extensions and automations; executing SIT cycles; logging defects; retesting fixes against factory quality thresholds. ● Support go-live cutover execution — following the cutover runbook: executing final subscriber data loads, activating journeys, validating data extension record counts and confirming suppression lists are active. ● Prepare technical handover documentation — producing configuration workbooks, data mapping sheets, AMPscript library documentation and journey flow diagrams for client team handover post go- live. ● Mentor Technical Consultants — reviewing TC deliverables for quality, explaining MCN platform patterns, unblocking technical issues and providing feedback aligned to factory standards. ● Contribute to the factory accelerator library — after every wave, updating reusable MCN configuration templates, AMPscript snippet libraries, data migration scripts and validation toolkits in the shared accelerator repository. CORE TECHNICAL SKILLS — MUST HAVE ● Marketing Cloud Next — Hands-On Configuration: Proven ability to configure Email Studio, Journey Builder, Automation Studio, Content Builder and Contact Builder end-to-end, including sending domain configuration, journey entry sources, decision splits and triggered sends. ● AMPscript & SSJS Development: Proficiency in AMPscript and SSJS for dynamic email personalisation — lookup functions, conditional content, row sets, attribute rendering and legacy personalisation logic recreation. ● Subscriber Data Migration Execution: Hands-on experience executing subscriber data migrations — data extension population, bulk data loading via Import Wizard and API, suppression list management, consent record migration and reconciliation validation at scale. ● Salesforce Data Cloud — Configuration: Working knowledge of Data Cloud data stream setup, DLO/DMO schema configuration, field mapping and data ingestion validation. ● ETL Tools & Data Loading: Experience using at least one ETL tool (Informatica Cloud, Talend, Azure Data Factory, MuleSoft) or scripted Bulk API / REST API approaches for subscriber data extraction, transformation and loading. ● Apex & Platform Development: Ability to write Batch Apex, Schedulable classes, REST callout handlers and Apex test classes for migration utility development, including subscriber reconciliation tools and consent flag verification. ● Lightning Web Components & Salesforce Flow: Ability to build LWC migration dashboards, subscriber count trackers and Salesforce Flow automations as internal factory tooling. ● CI/CD & Source Control: Comfortable working within Salesforce DX and Git-based workflows — committing changes, following branching conventions, submitting PRs and using Gearset/Copado for environment promotion. PREFERRED SKILLS — GOOD TO HAVE ● Experience migrating from Eloqua, Marketo, HubSpot, Pardot or legacy SFMC Classic to Marketing Cloud Next ● Knowledge of Marketing Cloud Intelligence (Datorama) for cross-channel reporting post-migration ● Experience with WhatsApp, Push, SMS or LINE channel configuration in Marketing Cloud Next ● Familiarity with Marketing Cloud REST and SOAP API for programmatic data operations and triggered sends ● Understanding of IP warm-up strategy and email deliverability monitoring tools (250ok, Validity/Return Path) ● Exposure to Agentforce journeys triggered from Data Cloud activation segments EXPERIENCE REQUIREMENTS ● 5–8 years of Salesforce and marketing technology delivery experience ● 3+ years of hands-on Salesforce Marketing Cloud / Marketing Cloud Next configuration experience ● Experience executing at least 1 end-to-end Marketing Cloud migration or large implementation project as a key delivery contributor ● Demonstrated hands-on experience with subscriber data migration — bulk loading, data extension setup, consent migration and reconciliation validation ● Experience mentoring junior Technical Consultants on MCN configuration and data migration tasks SALESFORCE & PLATFORM CERTIFICATIONS ● Required: Salesforce Marketing Cloud Email Specialist ● Required: Salesforce Marketing Cloud Administrator ● Required: Salesforce Administrator ● Preferred: Salesforce Marketing Cloud Consultant ● Preferred: Salesforce Data Cloud Consultant ● Preferred: Salesforce Platform Developer I Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. 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