Role overview The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams. Responsibilities • Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products, • Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems, • Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues, • Coordinate tool releases and new updates (as needed), • Test tool fixes/changes/new features for engineers, • Submit code changes for tools (as needed), • Develop new tools/Dashboard as needed by the teams, • Diagnose global geo problems related to software/Linux, • Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way. Required skills • 1-3 years of experience in a similar domain, • ArcGIS desktop, ArcGIS server experience, • Scripting knowledge – Python and SQL experience, • High school graduate or equivalent, • Technological savviness, • Availability to work on the weekends (1-2 week days/month) • Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business, • Strong problem-solving skills and excellent attention to detail, • Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving. • AI literacy Nice to have • Github • FME