Preparation Responsibilities: • Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests. • Writing pilot project charters. • Documenting and validating operational workflows. • Conducting in-field operator training. • Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity). • Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation. • Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems. • Testing, troubleshooting, and resolving device and backend setup issues before pilot start. • Performing triage and initial debugging of technical issues. • Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff. • Obtaining and configuring required devices for field operators. In-Field Responsibilities: • Conducting trial runs to validate device performance and backend connectivity. • Partnering with client staff to debug and resolve technical issues encountered in the field. • Engaging Client Program Managers and Engineers when required. • Leading and conducting in-field data collection activities. • Providing frequent status updates during field operations. • Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed. • Triaging and debugging technical problems in real-time. • Opening and tracking bugs with appropriate Client personnel. Post-Operations Responsibilities: • Documenting and reporting on pilot results. • Reporting downtimes, tool issues, and bugs affecting pilot performance. • Sharing observations, feedback, and opportunities for process improvement and automation. • Verifying successful data transfer to backend systems. • Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution. • Following up to close open bugs. • Participating in data analysis and extraction as needed. • Proactively identifying opportunities for program and workflow improvements. Key requirements: • BA/BS degree or a minimum of 2–3 years of relevant testing or support experience. • At least 1 year of QA testing or technical support experience with mobile applications. • Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel. • Knowledge of SQL and JavaScript is a plus. • Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather. • Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams. • Demonstrated teamwork and collaboration skills. • Professional demeanor and ability to represent the company appropriately. • Comfortable working in a fast-paced environment. • Valid driver’s license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls). • Quick learner with the aptitude for understanding new technologies. • Excellent organizational skills and strong attention to detail. • Strong analytical and problem-solving abilities. • Ability to meet deadlines and take ownership of assigned tasks. • Capable of documenting testing results clearly and systematically. • Ability to create or improve workflows and identify areas for operational improvement.