Key Responsibilities • Provide strategic guidance and advisory services to stakeholders when required. • Provide subject matter expertise, analysis and recommendations to improve efficiency, performance and operational processes. • Develop regional reports showing Partner Expertise validation status by priority, product and partner. • Develop training completion targets by quarter/year with the Business Development team. • Develop a regional training plan with the Business Development and Regional Enablement teams to ensure Partner Expertise requirements are fully validated. • Prepare weekly, monthly, quarterly and yearly status reports covering Partner Expertise validation by region, priority, product and partner. • Proactively support P0/P1 Partners through their Partner Expertise validation journey in partnership with Regional Training & Enablement Leads. Collaboration with Regional Enablement & Engagement Teams • Obtain regular updates on Partner onboarding and validation status. • Communicate which Partners are ready to undertake training. • Obtain learning completion reports and update status trackers. • Highlight training compliance issues to the Business Development team. • Notify the Engagement team when Partners complete their validation journey. • Ensure Partners are aware of available resources and guide them on how to use them effectively. Collaboration with Business Development • Work with the Head of Business Development for the assigned region to obtain the list of P0/P1 Partners. • Regularly report Partner onboarding and validation status against regional targets. • Identify and highlight individual Partner account issues that require Business Development attention. Collaboration with Partner Escalation Desk (PED) • Obtain updates on Product Excellence validation. • Identify issues affecting validation progress and take appropriate remedial action. • Collect Partner feedback and escalate issues to the relevant teams. • Guide Partners toward resources such as: • Training • Product documentation • Knowledgebase articles • Discussion forums • Highlight relevant issues to the Business Development team. Collaboration with Solutions Engineering • Work with Solutions Engineering to review Partners’ ability to provide high-quality support to their customers. • Where issues are identified, guide Partners toward resources that can improve service delivery, including training, knowledgebase articles, support templates and discussion forums. Minimum Qualifications & Experience • Bachelor’s Degree or equivalent professional experience • 3–5 years of experience working with Channel Partner Programs with IT vendors • Preferred experience working within the mobility partner ecosystem, including: • Carriers • Device resellers • Device manufacturers • Enterprise mobility management vendors • Security vendors Required Technical Skills • Advanced spreadsheet knowledge, preferably Google Sheets: • Reporting • Charts • External data sources • Salesforce CRM: • Report creation • Salesforce navigation Required Soft Skills • High attention to detail • Excellent written and verbal communication skills • Strong time management