Role Summary The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations. Key Responsibilities • Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use • Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded • Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime • Recruit, onboard, train, and manage technicians and operational staff across locations • Provide leadership, coaching, and performance management to ensure high team productivity and engagement • Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment • Oversee scheduling and resource allocation to support 24/7 operations where required • Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations • Manage operational budgets, control costs, and support financial planning activities • Support expansion into new locations by establishing processes, teams, and operational readiness Requirements • 8+ years of experience in fleet operations, automotive service management, or a related field • Proven experience managing multi-site operations or large-scale teams • Strong understanding of service delivery, KPIs, and operational performance management • Experience in 24/7 or high-availability operational environments • Demonstrated leadership skills with the ability to manage, motivate, and develop teams • Strong stakeholder management and communication skills • Financial awareness with experience in budgeting and cost control • Experience with electric vehicles or advanced automotive technologies is a strong advantage • Fluent English required; German mandatory; Spanish is a plus What We Offer • Long-term, stable opportunity in a growing operational environment • Exposure to modern vehicle technologies and large-scale operations • Opportunity to lead and scale teams across multiple locations • Ongoing training and professional development