ABOUT TEKION: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Summary: Leads key reliability initiatives and develops scalable, fault-tolerant infrastructure solutions across Tekion’s platform. Plays a pivotal role in incident response, automation, and performance optimization while mentoring junior engineers and improving operational maturity. Duties & Responsibilities: • Designs and implements scalable monitoring, alerting, and self-healing systems to maintain service availability. • Leads incident response efforts for critical outages, driving root cause analysis and long-term resolution strategies. • Develops infrastructure automation and reliability tooling to support deployment, recovery, and scaling. • Collaborates with engineering and DevOps teams to ensure reliability principles are embedded in product and platform design. • Performs capacity planning, fault tolerance analysis, and performance optimization for high-traffic systems. • Mentors junior SREs and shares best practices in operational excellence, automation, and incident handling. Job Complexity: Leads reliability engineering for large, complex systems. Anticipates issues, improves operational workflows, and ensures reliability at scale. Required Supervision: Operates independently with minimal oversight. Trusted to drive high-priority initiatives and influence platform reliability decisions. Expertise: Deep technical proficiency in SRE principles, automation, and large-scale infrastructure. Recognized as a go-to expert for reliability challenges and cross-functional collaboration. Qualifications: • 5–7 years of experience in site reliability engineering, DevOps, or infrastructure • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field • Expertise in cloud-native architecture (AWS, GCP, or Azure), Kubernetes, and distributed systems • Strong scripting and automation skills (Python, Go, Bash, Terraform, Ansible) • Extensive experience with observability stacks (Prometheus, Grafana, Datadog, Splunk) • Proven track record in incident management, root cause analysis, and performance tuning • Strong communication, leadership, and mentoring abilities Current Tekion Employees: Please apply via the Internal Job Board in Ashby. Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system! Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice. Important: Tekion will only contact candidates from an @tekion.com http://tekion.com email address or through our applicant tracking system (no-reply@ashbyhq.com). We may also work with authorized recruiting partners from time to time. Tekion and its recruiting partners will never ask you to pay fees or send money for applications, interviews, training, or onboarding. If you receive a message that seems suspicious, please do not respond or share personal or financial information.