WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. ROLE REQUIREMENT As a Technology Consultant, you will drive the development and integration of monitoring and management solutions to enhance system efficiency. You will leverage your strong telecom engineering and networking background, alongside an aptitude for learning monitoring and management toolsets, to build and manage advanced automation workflows. Your primary focus will be assisting in configuration and testing of management and monitoring tools, creation of documentation, building and maintaining workflow integrations to streamline operations and resolve complex network challenges for TELUS and our customers. WHAT YOU’LL DO - Configure, test, optimize and manage management & monitoring tools for TELUS Managed Services. - Assist with the configuration, changes, updates, and deployment of new use cases for our monitoring and management platforms. - Perform routine development & maintenance to ensure seamless communication between our workflows and underlying data systems. - Collaborate with network engineers, business analysts, and architects to translate managed services requirements into actionable automation workflows. - Administer and configure core network infrastructure, including routers, firewalls, and Infoblox solutions, across the TELUS Managed Services environment. - Build and maintain Automation workflows that reduce repeated tasks across the TELUS Managed Services environment. - Provide technical guidance and troubleshooting support to a team of technology professionals working on TELUS Managed Services. WHAT YOU BRING - Recognized for your strong foundation in telecom engineering and network operations, combined with hands-on automation experience. - Ability and willingness to quickly learn and master enterprise toolsets. - Hands-on experience with monitoring tools (ScienceLogic, IBM SevOne, Zabbix, etc.) - Hands-on experience with ITSM toolsets (ServiceNow, BMC Remedy/Helix ITSM, etc.) - Skilled at translating network strategies, architectures, and NOC workflows into automated solutions. - Advanced knowledge of internetworking technologies and multiple network protocols (i.e. IP networking, Firewall, Gigabit Ethernet, MPLS/VPN, QoS, Cloud based Services). - Knowledge of monitoring protocols (SNMP, Syslog, API, webhooks, telemetry) - Hands-on experience with programming languages, API integrations, Linux/Windows environments, virtualization, and containerized platforms. - Adept at balancing priorities effectively while handling multiple projects simultaneously. - Possesses in-depth understanding of telecom industry trends, NOC operations, and emerging AI technologies. - Experience in serving as a technical lead on automation/development projects. - 5+ years of experience as a telecom engineer, network developer, or systems administrator in a communications service provider or solution provider organization. - Bachelor/Master’s degree in Engineering, Computing Science, Software Engineering, Information Systems, or equivalent. GREAT-TO-HAVES - Government of Canada Security Clearance (Level 2 Secret) - Deep knowledge of Software Development and advanced Machine Learning concepts - Knowledge of Cloud Platforms (GCP, Azure, AWS) - Knowledge of GitHub and Terraform - Industry Certifications in AI, Cloud (GCP), or Networking (Cisco/Juniper/Palo Alto) - Knowledge of ITSM systems (Incident, Problem and Change management, CMDB, ServiceNow) WHY JOIN US At TELUS Digital, you’ll be part of a team that’s shaping the next generation of telecom systems through innovation, agility, and collaboration. We combine global delivery excellence with a start-up mindset to deliver impactful digital experiences for millions of customers. Join us to architect the future of connected digital ecosystems   EQUAL OPPORTUNITY EMPLOYER At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy https://jobs.telusdigital.com/pages/applicant-privacy-notice.