Infrastructure DevOps Location: Guatemala / El Salvador Work style: Hybrid Modality: Full-time WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. KEY RESPONSIBILITIES: RELEASE & DEPLOYMENT MANAGEMENT - Own and govern the end-to-end release management process, including release planning, scheduling, coordination, and post-release validation. - Manage deployment pipelines and orchestrate deployments across multiple environments (dev, staging, pre-production, production). - Define and enforce release gates, change management procedures, and rollback strategies to ensure zero-downtime deployments. - Collaborate with development, QA, and operations teams to align release cadences - with business objectives. DEVOPS ENGINEERING - Support the design, implement, and maintain CI/CD pipelines to automate build, test, and deployment workflows. - Champion DevOps best practices including Infrastructure as Code (IaC), GitOps, observability, and shift-left testing. - Drive continuous improvement of platform reliability, scalability, and performance through automation and tooling. - Establish and maintain monitoring, alerting, and incident response frameworks. PROJECT MANAGEMENT – INFRASTRUCTURE & NETWORKING - Lead and manage complex infrastructure and networking projects from initiation through delivery, ensuring on-time, on-budget execution. - Define project scope, milestones, resource plans, risk registers, and stakeholder communication plans. - Coordinate cross-functional teams including network engineers, cloud architects, security, and application teams. - Provide regular project status reporting to senior leadership and executive stakeholders. STAKEHOLDER & TECHNICAL COMMUNICATION - Serve as the primary communication bridge between technical infrastructure teams and non-technical business stakeholders. - Prepare and deliver structured project status updates, risk assessments, and milestone reports tailored to executive, management, and engineering audiences. - Facilitate cross-functional alignment meetings, sprint reviews, and architecture review boards to ensure all parties are informed and aligned. - Develop and maintain communication artifacts including status dashboards, RACI matrices, escalation paths, and decision logs. - Proactively identify and communicate risks, blockers, and dependencies with recommended mitigation strategies. TECHNICAL SUPPORT – PRE-PRODUCTION TESTING - Serve as the primary technical liaison and support escalation point for QA and testing teams operating in pre-production environments. - Troubleshoot environment-level issues impacting test execution and coordinate rapid resolution with infrastructure teams. - Ensure pre-production environments are stable, up-to-date, and representative of production configurations. GCP INFRASTRUCTURE MANAGEMENT & ARCHITECTURE - Architect, design, and document scalable, secure, and cost-optimized GCP infrastructure solutions aligned with enterprise standards. - Lead GCP architecture reviews, producing architecture diagrams, ADRs, and technical design documents for infrastructure initiatives. - Provision and manage GCP infrastructure using Terraform as the primary IaC tool. - Design and implement GCP networking topologies including VPCs, Shared VPCs, VPNs, Cloud Interconnect, DNS, and load balancing configurations. - Optimize GCP resource utilization, cost efficiency, and security posture. - Implement and enforce cloud governance policies, IAM controls, and network security configurations on GCP. - Evaluate and recommend GCP-native services and architectural patterns to improve platform resilience, observability, and developer experience. REQUIRED EXPERIENCE: - 5+ years of experience in infrastructure engineering, DevOps, or platform operations. - Demonstrated experience managing releases and deployments in large-scale environments. - Strong project management skills (PMP or equivalent is an asset). - Understanding of GCP cloud architectures, including multi-region, high-availability, and disaster recovery patterns. - Hands-on expertise with Terraform and GCP services. - Proficiency with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, or Cloud Build). - Exceptional communication skills for both executive and engineering audiences. - Experience supporting QA/testing teams in pre-production environment management. - Strong scripting skills in Python, Bash, or Go. - Experience creating technical documentation, architecture diagrams, and stakeholder-facing reports. Great to have - GCP Professional Cloud Architect certification - HashiCorp Terraform Associate/Professional - Experience with Kubernetes (GKE), Helm & ArgoCD - ITIL v4 Foundation certification - Experience with Datadog, Prometheus, Grafana - Knowledge of service mesh (Istio/Envoy) - Experience with Cloud FinOps / cost governance - Familiarity with TOGAF or other EA frameworks What’s in it for you: - Private medical and life insurance from day one - Budget for professional growth (certifications) - Schedule flexibility. - Extra bonus based on performance.