Business Analyst – Retail Energy Location: Houston, Texas | Practice Area: Business Consulting | Type: Permanent Drive impactful change across retail energy operations through insight-led consulting The Role As a Business Analyst within Capco’s Business Consulting practice, you will support retail energy clients by bridging business needs and technology solutions. You will play a key role in shaping strategy, gathering requirements, and delivering high-quality consulting outcomes that improve operational efficiency and support transformation initiatives. What You’ll Do • Facilitate workshops, stakeholder interviews, and analysis to gather and document business requirements • Develop business requirement documents, user stories, and functional specifications • Analyze current vs. future state processes and identify improvement opportunities • Create process models, data models, and business architecture documentation • Produce clear, high-quality deliverables including reports, presentations, and proposals What We’re Looking For • Experience as a Business Analyst within retail energy (e.g., billing, CIS, EDI, customer care) • Strong skills in requirements gathering, process mapping, and stakeholder engagement • Ability to translate business needs into functional and technical specifications • Experience producing structured consulting deliverables and documentation • Experience with Complex Billing is a plus • Bachelor’s degree in a relevant field such as Business, Finance, or Technology Bonus Points For • Experience within a management consulting environment • Exposure to wholesale energy, settlements, or trading • Familiarity with project delivery methodologies and lifecycle management • Experience contributing to business cases, proposals, or pre-sales activities • Basic scripting or technical understanding supporting system analysis Why Join Capco • Deliver high-impact technology solutions for Tier 1 financial institutions • Work in a collaborative, flat, and entrepreneurial consulting culture • Access continuous learning, training, and industry certifications • Be part of a team shaping the future of digital financial services • Help shape the future of digital transformation across FS & Energy. We offer a competitive, people-first benefits package designed to support every aspect of your life: • Medical, Dental, Vision coverage • 401(k) with employer match • Maternity and paternity leave plus dependent care support • Tuition reimbursement and wellness reimbursement • HSA, FSA, commuter benefits, and employee discount programs Use of Artificial Intelligence in Talent Acquisition At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination. AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams. Inclusion at Capco We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.