How you'll shape Performance Intelligence at Achievers: Performance Leadership & Planning • Own Marketplace performance priorities and routines, connecting operating drivers, the financial outlook and action. • Define KPIs, targets and benchmarks; govern progress against agreed customer, commercial and operating outcomes. • Synthesize financial, customer and operational evidence into clear implications, recommendations, decisions and owners. • Own the Marketplace performance storyline for operating reviews, including risks, outlook, actions and follow-through. • Distinguish temporary variance from structural change and surface emerging gaps before they become material issues. • Interpret global member, redemption and market trends; identify implications for priorities and catalogue strategy. Strategic Analysis & Intelligence • Lead cross-functional, commercially material/ambiguous analyses, and build models where no established method exists. • Use SQL, BI and quantitative methods to investigate performance, test assumptions and review logic, code and methods. • Evaluate customer, member, vendor, product and operating trade-offs, using FP&A input where financial insight required. • Apply eCommerce, incentives, analytics and technology research to identify gaps, emerging risks, and opportunities. • Develop concise, decision-ready presentations for opportunities, risks and investments using validated evidence/models. Analytics Strategy & Scale • Own analytics intake/Service Desk governance; prioritization, capacity, standards and the Marketplace analytics roadmap. • Define data and technology needs with BI, IT and Product Analytics; strengthen access, quality, definitions, documentation. • Clarify feature instrumentation, analytical ownership and outcome measurement with Product Analytics and ProDev. • Prioritize automation, reusable products and self-service capabilities that reduce recurring effort, increase analytical reach. • Build metric literacy, drive use of analytical products and measure timeliness, reusability, decision influence and impact. • Ensure analytical practices meet applicable data-access, privacy and governance requirements. • Govern material analytics initiatives from problem definition through delivery, adoption and outcome assessment. Performance Improvement & Partnership • Translate recurring issues and findings into clearly owned opportunities based on value, risk, effort and urgency. • Define intended outcomes, align accountable owners and ensure implemented actions are measured/reflected in priorities. • Align financial priorities, inputs and timing with the Finance Manager while preserving FP&A governance and sign-off. • Advise Marketplace and cross-functional leaders on performance drivers, trade-offs, interventions and required decisions. • Resolve competing priorities, dependencies, risks and cross-functional delivery barriers. Team Leadership • Lead, coach and develop operational analytics talent, embedded FP&A analytics, and improvement partners. • Delegate by expertise and priority, protect specialist capacity and make trade-offs visible to stakeholders. • Hold the team accountable for timely, accurate, reproducible and decision-useful work with measurable impact. • Establish strong practices for documentation, analytical review, knowledge sharing, development and succession. • Create an inclusive, curious and outcome-focused culture that encourages constructive challenge, innovation, learning. Experience we feel will set you up for success: • 7+ years of experience in commercial analytics, business performance, eCommerce, retail, or related environment. • Bachelor’s degree in a quantitative, business or related field, or equivalent practical experience. • Experience in rewards, recognition, loyalty, incentives, marketplaces or global catalogue environments an asset. • Experience leading analysts/cross-disciplinary teams, including coaching, performance management and development. • Demonstrated ability to structure and execute complex analysis where the question, data or methodology is unclear. • Strong SQL and BI fluency, with experience interrogating complex datasets and reviewing analytical logic and methods. • Familiarity with tools such as Tableau, Power BI, Salesforce, Amplitude, R, Python or Microsoft Power Platform. • Experience with statistical methods, predictive modelling, experimentation or AI-enabled analytics and automation. • Strong financial/commercial fluency, including ability to connect customer and operating behaviour to business decisions. • Experience defining KPI frameworks, analytical standards, data needs and scalable reporting/self-service capabilities. • Excellent written, verbal and presentation skills, with experience advising senior executives and responding to challenge. • Proven ability to influence across Finance, Product, Engineering, BI, Customer Success and Operations. • Independent, practical and solution-oriented judgement, with ability to balance analytical depth, pace and business value. What Success Looks Like • The build of one trusted Marketplace performance story connecting operating drivers, financial outcomes and action. • Emerging risks and opportunities are identified early, with evidence-based guidance on where intervention will yield value. • Executive audiences receive concise, credible and decision-ready presentations that withstand challenge. • Performance measures, analytical products and reporting routines are trusted, understood and consistently used. • More demand is met through reusable models, automation and self-service rather than repeated manual analysis. • Improvement priorities have clear owners, intended outcomes and measured business impact. • The team delivers timely, high-quality work while increasing analytical maturity and capacity across Marketplace.