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At NestifyTech Solutions, We’re looking for a proactive and empathetic Customer Success Manager to drive customer retention, satisfaction, and growth. The ideal candidate will act as a trusted advisor, ensuring customers achieve maximum value from our product or service.
Responsibilities:
• Own and manage customer relationships post-sale through renewal.
• Onboard new clients and ensure successful adoption.
• Monitor customer health and usage metrics; proactively address issues.
• Identify upsell/cross-sell opportunities and collaborate with Sales.
• Act as the voice of the customer to internal teams.
Required Qualifications:
• 5+ years of experience in Customer Success, Account Management, or similar.
• Strong communication and relationship-building skills.
• Familiarity with CRM and customer success tools (e.g., HubSpot, Gainsight, Zendesk).
• Experience in SaaS, B2B, or tech environments preferred.
Originally posted on Himalayas
Nestifytech Solutions Private Limited
Customer Success Manager (CSM)
India Remote₹6L – ₹10L / year5+ yrs experienceSeniorCustomer Success
Listed on Himalayas· posted 5d ago· verified open 4d agovia Himalayas
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